Creativity: Carlos studied video production, art, and technical communication at the University of Washington. He has produced industrial videos, mini-documentaries, and a music video.
Clarity: He has a masters in Applied Behavioral Science, with a concentration in consulting and coaching. He has coached clients from diverse fields, including physicians, accountants, designers, business executives, and small-business owners.
Productivity: Carlos has led large scale organizational changes, including Lean implementations. He has written the book “Flow in the Office: Implementing and Sustaining Lean Improvements.” It is published by Productivity Press and available through Amazon.